Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Refund and Returns Policy
We hope that you love your our products, but just in case you’re not 100% satisfied, we’ve made the return and exchange process super easy.
You can return most items for a refund within 14 days of delivery. All shipping costs (including shipping and returns) are to be borne by the customer, you, except for faulty product quality or damaged in transit. And the item must be in its original condition and packaging to be accepted.
To start a return, please visit our “contact us” page or email firstname.lastname@example.org to get the shipping address before returning your product.
There are a few items that can’t be returned:
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
Shipping charge for orders under $100
Upgraded shipping charges (expedited, express, room of choice, etc.)
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
If you receive the wrong item or it arrives damaged, do not unpack or install it. Please contact us so we can arrange for a replacement. Once you have installed the item, it cannot be returned.
Please Note: If you find massive damage to your product when you received it, please contact us immediately to seek a replacement.
So when you receive the package, please double-check the following when it arrives:
- Scan the box for damage.
- Make sure the product name and model number match your order confirmation.
Refunds will be issued based on your original form of payment. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
You can receive a refund to your original payment method, minus all related shipping costs as per our Return Policy.
When will I receive my refund?
For credit card refunds, we’ll begin issuing your refund once we’ve received your returned item(s) correctly. Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.