Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Thank you for shopping at Dreamhomekits. All orders from Dreamhomekits are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at email@example.com.
Shipping Costs & Tax
1. Free Standard Shipping on all items.
2. All taxes and fees are borne by us
1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
2. We do not deliver to FPO, APO, and PO Box addresses.
Orders will be shipped by express or truck, depending on package size.
Courier logistics service partners include UPS, FedEx, USPS, DHL, etc.
Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out within 1-3 business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 7 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Dreamhomekits takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Dreamhomekits shipping facility to homes or businesses. If the item is damaged in transit, please contact Us to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Dreamhomekits with proof of the damage in detail as this will assist us in processing your order refund.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier’s official website.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at firstname.lastname@example.org.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.
3.Items that weighs less than 150lbs will be dispatched by UPS. While, items that are weigh more than 150lbs will be delivered by truck.